Online Ordering
Selflane simplifies the ordering process for you and your guests, which means more orders and happier guests. And it is commission-free!
Convenience for guests = more sales for you
Selflane helps you take your restaurant to the next level with our FREE online ordering platform.
- Increase revenues with our 100% commission-free online ordering and delivery
- Improve the accuracy of carry-out orders by automatically printing orders
- Simplify the lives of your customers by giving them the ability to order from their smart devices
- Grow your online presence and boost your restaurant’s popularity and SEO ranking
- Get payment in advance—eliminate the frustration of no-shows
"We love the online orders from Selflane most compared to the other online ordering platforms because Selflane automatically prints the customer’s order. The servers don’t have to worry about the order whatsoever. All they have to do is package it really."
Sachiko
General Manager of Naruto Ramen
Online Ordering FAQ
Is there a commission fee on Selflane Online Ordering?
No, we do not charge any upfront fees or commission fees per order when you set up online ordering with us. This free online system is available not only to our POS clients but also to any restaurant that wants to leverage our online ordering platform.
You can set up an online shop by signing up your business at bizs.selflane.com and entering your menu and payment information. If you prefer us to set up the store for you and input the menu items, feel free to reach out. We charge a flat fee for this setup service.
What is the processing fee for online ordering?
There is a processing fee of 3.4% + $0.30 per transaction for online ordering. This cost is comparable to any standard credit card processing channel.
What is the Customer Charge on online ordering?
While we do not charge any commission to merchants, we do apply a 2.5% fee (with a minimum of $0.25) per order to the customer. This fee serves two purposes:
- To fund ongoing development of our online ordering system.
- To offset potential chargebacks on online transactions.
With this fee, you are protected from chargebacks as long as the order is fulfilled correctly.
How are chargebacks and fees handled?
Online ordering can sometimes be vulnerable to fraudulent transactions. However, we protect you from these risks as long as you fulfill the order properly. In such cases, neither the chargeback nor the fee will be charged to your account.
If you fail to properly cancel an order on time, update your operating hours, or fulfill a customer’s order, the chargeback and associated fees will be passed on to you.
How do you receive orders, and is there any cost?
You can receive orders through our POS App, which works on any iPad or iPhone and can connect to both Star and EPSON printers. There is no monthly fee if you are only using our app to fulfill online orders.
We encourage you to explore our full POS system, which can manage your in-store operations and streamline all activities into one system.
Orders are also sent to you by email, and you can view them through our back office website and app. All these access options are free.
What is the phone fee?
If you choose to receive reminders for online orders via phone call to your shop, we charge a small fee of $0.10 per order.